Privacy Policy
Effective Date: March 20, 2025
At Compass Psychotherapy, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.
1. Information We Collect
Personal Information
When you contact Compass Psychotherapy or become a client, we may collect the following types of personal information:
Name
Date of Birth
Contact Information (address, email, phone number)
Emergency Contact Details
Insurance Information (if applicable)
Health and Medical History
Payment Information (when applicable)
Website and Digital Information
When you visit our website, we may automatically collect certain information, including:
IP Address
Browser Type
Pages Visited
Time and Date of Visit This information is used for website analytics and improvement purposes. We do not use cookies to collect personal health information.
2. How We Use Your Information
Your personal information is used to:
Provide psychotherapy services
Schedule and manage appointments
Communicate with you regarding your treatment
Process payments and insurance claims (if applicable)
Comply with legal and ethical obligations
Improve our website and services
3. Confidentiality and Disclosure
All information shared in therapy sessions is confidential and protected by law (HIPAA and relevant state laws). We will not share your personal information without your written consent, except in the following situations:
If you are at risk of harming yourself or others
If there is suspected abuse or neglect of a child, elderly person, or vulnerable adult
If required by a court order or legal process
If necessary for billing purposes and insurance claims (with your consent)
4. How We Store and Protect Your Information
Compass Psychotherapy uses secure, HIPAA-compliant systems to store electronic health records and communications. We implement appropriate administrative, physical, and technical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
As a client, you have the right to:
Access and request a copy of your records
Request corrections to your records
Request restrictions on certain uses or disclosures
Receive confidential communications in the manner you prefer
Withdraw consent (where applicable)
File a complaint if you believe your privacy rights have been violated
6. Communications
If you contact Compass Psychotherapy via email or through our website contact forms, please be aware that these methods are not always secure. For confidential or urgent matters, please contact us by phone.
7. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Telehealth Services
Compass Psychotherapy offers telehealth sessions through secure, HIPAA-compliant platforms. All telehealth sessions are treated with the same level of confidentiality as in-person sessions.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Your continued use of our services constitutes your acceptance of any changes.