Privacy Policy
Effective Date: March 30, 2025
At Compass Psychotherapy, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website. It also explains how Compass Psychotherapy collects and uses information about you when you opt-in to receive SMS messages from us.
1. Information We Collect
When you contact Compass Psychotherapy or become a client, we may collect the following types of personal information:
- Name
- Date of Birth
- Contact Information (address, email, phone number)
- Emergency Contact Details
- Insurance Information (if applicable)
- Health and Medical History
- Payment Information (when applicable)
When you opt-in to receive SMS messages, we collect:
- Your phone number
- Name
- Consent to send SMS messages
2. How We Collect Information
We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website.
3. How We Use Your Information
We use your information to:
- Send you the SMS messages you’ve opted in to receive
- Provide information you have requested about our business
- To operate our business, such as scheduling and rescheduling appointments
- Provide psychotherapy services
- Comply with legal and ethical obligations
Terms of Use for SMS messaging
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Compass Psychotherapy, from 631-268-0009 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 631-268-0009 or [email protected]. Mobile opt-in information is never shared with third parties.
3. Confidentiality and Disclosure
All information shared during psychological services is confidential and protected by law (HIPAA and relevant state laws). We will not share your personal information without your written consent, except in the following situations:
If you are at risk of harming yourself or others
If there is suspected abuse or neglect of a child, elderly person, or vulnerable adult
If required by a court order or legal process
If necessary for billing purposes and insurance claims (with your consent)
4. To Whom We Disclose Your Information
We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
We do not share your mobile opt-in or SMS consent with anyone.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
5. How We Store and Protect Your Information
Compass Psychotherapy uses secure, HIPAA-compliant systems to store electronic health records and communications. We implement appropriate administrative, physical, and technical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
6. Communications
If you contact Compass Psychotherapy via email or through our website contact forms, please be aware that these methods are not always secure. For confidential or urgent matters, please contact us by phone.
7. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Telehealth Services
Compass Psychotherapy offers telehealth sessions through secure, HIPAA-compliant platforms. All telehealth sessions are treated with the same level of confidentiality as in-person sessions.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices. Your continued use of our services constitutes your acceptance of any changes.
- How to Contact Us
You can reach us by texting the word HELP for support to 631-268-0009. You may also contact us directly at 631-268-0009 or by email at [email protected]